Question 1

Photo ID

Accepted Answer

You must bring a form of photographic identification with you, such as a driving licence, passport, or ID card.

Question 2

Medical Self-Declaration

Accepted Answer

All participants must complete a medical self-declaration form, which can be accessed here.(https://forms.gle/WYvjThnqC5bx32V97)
If you have any concerns regarding your fitness or ability to train, please Contact Us.(https://www.saferatwork.com/contact-safer-at-work)

Question 3

E-Learning

Accepted Answer

All of our GWO courses are blended delivery, which means there is an element of e-learning that MUST be completed BEFORE the course in-venue date. If your e-learning is incomplete then you may not be able to undertake the practical part of the course on the booked date.
This can be accessed up to 27 days before the end date of the course. Some e-learning modules will take several hours, so do not leave it until the last minute, and please check that you can access the e-learning early so that if there are any issues they can be resolved.
For more information, including how to access e-learning, please visit our FAQs Page.(https://www.saferatwork.com/faq)

Question 4

WINDA ID

Accepted Answer

If you are booked onto a GWO course, you must provide us with a WINDA ID if you have not already done so. If you do not have a WINDA ID you can register here.(https://winda.globalwindsafety.org/register/)
You can send us your WINDA ID by email to booking@saferatwork.com,(mailto:booking@saferatwork.com) along with your name, the course(s) you are attending, and the course date.

Question 5

Clothing

Accepted Answer

When attending our courses you should wear appropriate clothing for weather conditions such as waterproof coats and jumpers.
You MUST wear trousers and safety boots/safety shoes.
You may wish to bring along your own pair of gloves, however we can provide these for you on the day.
All other PPE will be provided.

Question 6

Food

Accepted Answer

Tea/coffee/water and snacks will be provided throughout the day.
If your course(s) mean that you will be here for the entire day, a lunch option will be provided for you. We can provide a vegetarian option, but this must be noted on your medical self-declaration. Unfortunately, we cannot accommodate allergies or intolerances due to supplier restrictions, so you may wish to bring your own lunch in this case.

Question 7

Start and Finishing Times

Accepted Answer

Please arrive 10-15 minutes before the start time of the course, and make yourself known to a member of staff. This will allow us to get you signed in in order to start the course on time. General course start times are outlined below, however please note these may be changed in which case we will contact you.

• Sea Survival courses start at 10:30
 • Fire Awareness courses start at 13:30
 • Manual Handling courses start at 15:30
 • All other courses start at 09:00

If you arrive late, you may not be able to start the training course, so please let us know on booking@saferatwork.com (mailto:booking@saferatwork.com)or text/call on +44 (0) 1917259950 about any delays as soon as possible.
Course start times can also be found on your student portal. You will have been invited to join the student portal when your booking was made via an email from booking@saferatwork.com.(mailto:booking@saferatwork.com) More information can be found by visiting our FAQs Page.(https://www.saferatwork.com/faq) If you have not received this email please Contact Us.(https://www.saferatwork.com/contact-safer-at-work)

Question 8

Cancellations and Postponements

Accepted Answer

If you need to cancel or postpone your course, please contact us as soon as possible to let us know. Email booking@saferatwork.com (mailto:booking@saferatwork.com)or text/call on +44 (0) 1917259950.
When the booking was made you will have agreed to our terms and conditions, including those surrounding Cancellations and Postponements. The terms and conditions can be found here.(https://www.saferatwork.com/safer-at-work-terms-and-conditions)
In the unlikely event that Safer at Work has to cancel or postpone your course, we will be in touch to discuss options as soon as possible with the lead booker using the email address and phone number that was provided.

We will not be able to reimburse for any travel or accommodation bookings or costs incurred by the customer.

Question 9

Getting There

Accepted Answer

By Car
Parking is available on site, however spaces are limited so wherever possible please consider using public transport.
Our address is: Unit 2 Nest Road, Felling, Gateshead, NE10 0ES.
Google Maps Link(https://maps.app.goo.gl/QnNis932PeC4qisp6)
Please Note: Restoration works on the Tyne Bridge started in early 2024 and are scheduled to last for 4 years. Traffic is therefore heavy at peak times on this route, and diverted traffic may also cause congestion on other routes. Please therefore plan your journey accordingly.
By Train/Metro
National rail links can be found at Newcastle Central Station, and from there the local Metro can be used. The closest Metro is Felling. It takes around 5-10 minutes to get from Newcastle Central to Felling by Metro, and around 15 minutes to walk from Felling Metro Station to our venue.
By Air
Newcastle International Airport is located about 40 minutes travel by Metro from Felling Metro Station.

Question 10

Hotels

Accepted Answer

Safer at Work has preferential booking rates available with MotelOne located in Newcastle city centre. Please Contact Us (https://www.saferatwork.com/contact-safer-at-work)for more details and bookings. Please note: there is no parking available at the hotel, however vehicles can be left at our training venue at the owners risk, and there is easily available transport options into the city centre including the Metro and taxis.

Safer at Work cannot guarantee availability for your required dates, and we recommend booking as soon as possible in order to confirm a room.

If you fail to inform us of any cancellation before the day of arrival at the hotel, Safer at Work reserves the right to withhold any cost incurred to the company.